Cancellations and Returns
PLEASE NOTE: House of Furniture UK Ltd will not be responsible for any cost regarding the return or collection of an item. This cost will solely be down to the customer. If costs are incurred by House of Furniture UK Ltd by the collection of goods, this amount will be taken from the refund amount. Please return all items in perfect unused condition in their original packaging
1.1 If an item is only slightly damaged, we may be able to repair or replace it free of charge covered under your 12-month warranty.
1.2 Should you wish to cancel and/or amend your order you should contact House of Furniture UK Ltd via e-mail at Sales@HouseofFurnituredirect.co.uk. Please include your full name, delivery address, order number (if you have one) and postcode and the reason for cancellation.
1.3 You can cancel your order by notifying us in writing at any time from placing the Order up to the expiry of 14 working days starting the day after the date the Goods are delivered.
1.4 In any event the Goods will remain your responsibility until we collect the Goods. Any collection will be from the delivery address unless we agree otherwise, and we will agree with you on a suitable day for collection. If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection.
You must ensure that on the day of collection that access to the goods is clear and free from obstruction. We refuse the right to the collection if this is not followed due to the safety of our drivers.
Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during collection.
House of Furniture UK LTD charges a nominal fee of £10 for delivery of baskets (not including Upholstered Beds & flooring) above £50 across the UK mainland, but in the event of a refund, the FULL cost of delivery will be deducted where applicable.
If you wish to return the goods to us:
If returned in 14 days, we will refund the price of the product in full – however, we will retain any applicable delivery charges.
For any other reason (for instance, because you consider the Goods are faulty), we will follow through with our complaints procedure and, if necessary examine the returned Goods. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the goods in question.
PLEASE BE AWARE: Goods that are bespoke and handmade to your specification will not be eligible for returns or cancellation, so please carefully consider your decision to place your order before doing so.